Cancellation, Renewal & Refund Policy

1. Monthly Advertising Campaign Management Plans

Monthly campaign management (Starter $299/mo, Growth $599/mo, Scale $999/mo, or Custom) operates on recurring billing:

• Month-to-Month Agreements: You may cancel your subscription at any time prior to your next renewal date. Upon cancellation, your service continues through the conclusion of the already-paid billing period. There are no cancellation penalties.
• Three-Month Commitment Option: Clients opting for a 3-month commitment receive an agreed 10% discount off standard rates. Early termination of a multi-month commitment before the end of the 90-day term requires settlement of the standard un-discounted monthly fee for months serviced.
• Advertising Budget: Ad spend is paid directly by the client to Meta, Google, or other advertising networks. It is completely independent of LeakGrader's management fees.

2. Paid Advertising Audits (Essential, Advanced & Custom)

Paid diagnostic audits require 100% upfront payment before technical analysis commences:

• Target Turnaround: Completed audit reports and prioritized action plans are delivered by email in PDF format within five (5) business days after receiving all required information and authorized account access invitations.
• Input Dependency: If authorized partner access or necessary tracking details are missing, delivery timelines are paused and you will receive a notification outlining the required items.
• Deliverable Nature: Audits provide objective findings and prioritized recommendations. Live account changes or campaign restructuring require a separate agreed scope of work.
• Audit-to-Management Credit: If you transition to a monthly management plan within fourteen (14) days of receiving your completed audit report, 25% of your audit fee is credited directly toward your initial monthly management invoice.

3. Quality Assurance & Revision Requests

If an audit deliverable does not match the agreed scope:

• Our senior review team will compare the deliverable against the written scope specifications.
• Genuine omissions or technical data errors are corrected promptly without additional charge.
• Additional analyses requested outside the initial scope will be quoted separately before work begins.

4. Temporary Service Pauses

Clients in good standing on monthly management plans may request a temporary service pause of up to sixty (60) days for seasonal adjustments or inventory restocks. Pause requests must be submitted in writing at least 7 days before the next billing cycle. During a pause, live campaign optimizations and reporting are suspended while account historical data is preserved.

5. Failed Payments & Grace Period

If a recurring payment fails:

1. An automated notice is dispatched with a secure payment update link.
2. A five (5) business day grace period is granted to allow billing details to be updated without interruption.
3. If payment is not resolved within the grace period, active campaign monitoring and reporting are paused until accounts are brought current.

6. How to Request Cancellation or Support

To request a plan change, pause, or cancellation, simply send an email from your authorized business email address to support@leakgrader.com. Requests are acknowledged and processed within one business day.